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Re: I bought a package in sims mobile was charged but never got content

by SalixCat
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I bought a package in sims mobile was charged but never got content

★★ Newbie

I purchased a package on sims mobile, my game shut down when I opened it my content wasn’t there, I was charged $5.20 and still don’t have my content I tried to do EA support, I emailed them my problem and received a email back to go to this or live chat... there is no live chat it gives me no option to choose for live chat ONLY email, I would like my money back or my content in the game.

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Re: I bought a package in sims mobile was charged but never got content

@lindstr079906 live chat usually pops up in another category. Did you contact EA through The Sims Mobile app?

Sadly we can't refund your purchase as we're players just like you. If you want the content you bought contact EA again.

If you want your money back contact the app store.

Apple: https://support.apple.com/en-us/HT204084

Android: https://support.google.com/googleplay/answer/2479637?hl=en

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do not work for EA

 

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Re: I bought a package in sims mobile was charged but never got content

@lindstr079906 live chat usually pops up in another category. Did you contact EA through The Sims Mobile app?

Sadly we can't refund your purchase as we're players just like you. If you want the content you bought contact EA again.

If you want your money back contact the app store.

Apple: https://support.apple.com/en-us/HT204084

Android: https://support.google.com/googleplay/answer/2479637?hl=en

-----  

do not work for EA

 

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Re: I bought a package in sims mobile was charged but never got content

[ Edited ]
★★★ Newbie

Same here and I can do live chat but it says that they are not open at the moment. It also says that their business hours are from 8am to 11 pm, Monday to Saturday. It is Wednesday and it is 8:24 I do not understand why they are not open. Also I want the content or my money back. This last happened in February so I don’t understand why it is STILL happening. Please may you fix this. 

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Re: I bought a package in sims mobile was charged but never got content

Hero

@Rhubarb26 

Unfortunately this is an issue that we can't help you fix at the forums. You need to contact an EA advisor.
You can read here how to Get help in The Sims Mobile.

 

Notice that support hours are  in UTC time: 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday 




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