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I bought a package in sims mobile was charged but never got content

by lindstr079906
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I bought a package in sims mobile was charged but never got content

★★ Newbie

I purchased a package on sims mobile, my game shut down when I opened it my content wasn’t there, I was charged $5.20 and still don’t have my content I tried to do EA support, I emailed them my problem and received a email back to go to this or live chat... there is no live chat it gives me no option to choose for live chat ONLY email, I would like my money back or my content in the game.

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Re: I bought a package in sims mobile was charged but never got content

@lindstr079906 live chat usually pops up in another category. Did you contact EA through The Sims Mobile app?

Sadly we can't refund your purchase as we're players just like you. If you want the content you bought contact EA again.

If you want your money back contact the app store.

Apple: https://support.apple.com/en-us/HT204084

Android: https://support.google.com/googleplay/answer/2479637?hl=en

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do not work for EA

 

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Re: I bought a package in sims mobile was charged but never got content

@lindstr079906 live chat usually pops up in another category. Did you contact EA through The Sims Mobile app?

Sadly we can't refund your purchase as we're players just like you. If you want the content you bought contact EA again.

If you want your money back contact the app store.

Apple: https://support.apple.com/en-us/HT204084

Android: https://support.google.com/googleplay/answer/2479637?hl=en

-----  

do not work for EA

 

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Follow me on Twitter

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