How do I get refund after 24hrs?

[HKlsd]

A few hours out of "policy"

My daughter simply cannot play the game she has tried. 

Bought the sims4, star wars pack and seasons but the game is just not what she wants or is able to understand. 

Chat on ea help not helpful. 

Please can someone help me?

I just want to delete the whole thing and get refunded. 

It was over 24hrs due to me having to work! 

[jpkarlsen]

@HKlsd 

You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support

[HKlsd]

@jpkarlsen Yes I did that already I raised a case and they said they couldn't access it.
¦-(

[jpkarlsen]

@HKlsd 

That is too bad but as this is a user to user forum we can not help you here.