How To Get Help for Persistent Bugs

[SoSuchaGamer]

@gogotamago5 I can’t DM her via twitter how did you manage to DM her?

[SalixCat]

@SoSuchaGamer 

Tap on SimGuruSanah's  profile image. Then, tap on CONTACT ME. This will create a new message in your INBOX.

[CCRichards99]

Is the solution rolling back the game? What are the risks with that?

[gogotamago5]

@SoSuchaGamer
She seems to have closed her Twitter DMs, so try mention tweeting her on Twitter and asking her to send you a DM, or you can try DMing her on AHQ, as Salix said 🤞

[gogotamago5]

@CCRichards99
The game will be rolled back to the point before the issue occurred, so all progress and event rewards will be lost. Only purchased pack items will be restored, but I’m still in talking with EAHelp about it. I have not heard back from them yet again...

[CCRichards99]

So sorry that you have had to deal with this. I have had many conversations with sim guru sanah on Twitter, and I am asking this q because I want them to document that rollback is their only solution. And also admit the risks involved with doing so. 

I messaged with her this week and she admitted that in asking for players’ ids publicly on Twitter, she was going to experiment on their games without telling them that. 😕

[gogotamago5]

@CCRichards99
I see, but I don’t think she will reply to this thread… But “Non roll back fix”? It sounds nice! I was not suggested it by her, but if it is possible you are lucky, I think..

[CCRichards99]

I don’t think they can fix anything, sadly. If you look back to their questions and answers from last fall, they seemed to indicate that fixing these basic issues would require a total revamp of the game and would be impossible.

[1006022517168]

@abc145679833 I’m exactly the same it’s very frustrating if they can’t fix the workshop then it’s unfair to include it in the goals it’s been months now

[66nt1g239yz0]

Thanks! It was rally helpful...