July 2020
I spent 2.99 on the Bronze Liberty Pack and was supposed to receive 200 sim cash, 3000 simolians, and what looks like a fire work for the 4th of July. Guess what I got???? A big fat NOTHING. This in the second time i have ever made an ingame purchase and the first time i was double charged 2.99, but at least I received my purchase and justified that even at 7.00 dollars, I got a good deal. Shame on me I guess.....
July 2020
Unfortunately this is an issue that we can't help you fix an the forums. The best you can do is to contact an EA advisor.
You can read here how to Get help in The Sims Mobile.
If you want a refund, you should contact your app store.