Cotton living is not available in mainland China on steam

[Zhouzr_523]

@EA_Lanna every mainland china steam players has the same problem.
steamdb display this dlc not available in china Steam store.
we want to know why this happened and can we buy it in china Steam store.if so，when can we buy it.
we just want play sims4.

[OnionRider12138]

We can see this DLC in the game and even see the Chinese trailer, but we Chinese steam players can't buy it at all

[Yeahyoshen]

I also have this problem. I had contacted Steam client service staff. Their reply was that the cottage living expansion pack isn't provided to China region. I wonder if it's because EA unilaterally doesn't sell this expansion pack in China (on purpose) or any other reasons occur (such as Steam's policies, etc)

We really hope someone will give us a distinct answer so that we Chinese players can know what to do next.

[asula]

I really don't understand why EA is locking the mainland China

EA doesn't want to sell games to Chinese players.
This service attitude cannot compete with paralives and alter life.

[EA_Lanna]

Hi @tianchingq, 

Thank you for running through the troubleshooting steps I linked above. It helps us rule out some potential causes. I'll be able to escalate this now. I'll update this thread when I have news to share on this. Be sure to subscribe to the thread, it'll help you receive notifications of thread updates. 

- EA_Lanna

[tianchingq]

---

@EA_Lanna wrote:

Hi @tianchingq, 

Thank you for running through the troubleshooting steps I linked above. It helps us rule out some potential causes. I'll be able to raise this on. I'll update this thread when I have news to share on this. Be sure to subscribe to the thread, it'll help you receive notifications of thread updates. 

- EA_Lanna

---

Hi Lanna

Glad to see your respond and thanks for your help.

Subscribed the thread already, hope the problem can be solved soon.

I appreciate your support.

[EA_Lanna · Accepted solution]

Hi folks,

Thanks for taking the time to flag this issue with us and your patience while we looked into it. The new EP Cottage Living should now appear in your searches on Steam. Could you take a look and let us know if you can see it please?

- EA_Lanna

[Miaow_CC_1433]

yes，we can see it now

[EA_Lanna]

Wonderful. Thank you @Miaow_CC_1433 getting back to us and letting us know.