CASE UPDATE. [ Edited ]

[DQ2514]

Hello SimGuru's. Please respond to my case. Vanessa Jeong (Festival Pass) is about to end soon =( 

I'm really hoping and waiting for that pack that I've purchased to be refunded or just give me the contents included , please.

Thanks, godspeed.

(CM: edited to remove attachments displaying email address and partial card number. Please protect your personal information and keep your player id safe on a public forum)