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Re: CAS is not working

by EuphorialQueen
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CAS is not working

★★ Newbie

My CAS is just a space background. Help.

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Re: CAS is not working

[ Edited ]
Champion

@ako1025 wrote:

My CAS is just a space background. Help.


The first image is from a custom CAS background and is not part of the game.
The second is an issue with OneDrive cloud storage trying to pull files from your computer to store there.
Neither of these are fatal and are fairly easy to fix.

Here is what I recommend.
Go to Documents\Electronic Arts\The Sims 4

Rename The Sims 4 to The Sims 4.old to preserve your saves, tray, screenshots and mods folders/files.
Run Repair from Origin as described in the troubleshooting guide.

Start the game without adding anything back as a test.
The game will automatically create fresh versions of all the folders/files.
If the game works correctly you will need to test your mods /custom content (CC) to see which they are causing the problem.
When adding/testing/deleting mods and/or cc it is important to delete the localthumbcache.package and any other cache files.
Using the 50/50 method is suggested to speed up the process.

Instructions are in the link below:
Troubleshooting tips
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199

Turn off, disable, or uninstall OneDrive (Windows)
https://support.office.com/en-us/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9...

 

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