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Bought and downloaded tiny living stuff pack, but it is not showing in game

by DeniseJoubert
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Re: Bought and downloaded tiny living stuff pack, but it is not showing in game

★★ Newbie

howd you get a refund , i ended up with the same problem and would like to get my money back also

 

Message 11 of 18 (474 Views)
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Re: Bought and downloaded tiny living stuff pack, but it is not showing in game

@NoGravityFour20  Go through EA customer support, and explain that your computer can't run the standard version of Sims 4, only the Legacy Edition.  (I mean, provided that this is the problem and not something else.)  The LE doesn't support any new packs, so there's no way for you to play Tiny Living on your computer.

 

https://help.ea.com/en/contact-us/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 12 of 18 (469 Views)
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Re: Bought and downloaded tiny living stuff pack, but it is not showing in game

★★ Newbie

How did you get a refund? I dont run the legacy version but I have it and the tiny living wont work for me either 😭

Message 13 of 18 (387 Views)
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Re: Bought and downloaded tiny living stuff pack, but it is not showing in game

Hero
@chlsbaker If you don't run the legacy edition, there should be no reason why it doesn't run. What symptoms are you seeing ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 14 of 18 (375 Views)
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Re: Bought and downloaded tiny living stuff pack, but it is not showing in game

★★ Newbie

hi everyone 

so getting very frustrated with this.. I have tried working it out by searching everything but it’s still not working and now I’m at a dead end haha. 

 

So I have just gotten tiny living and it won’t work because of legacy edition. 
I have already uninstalled everything and reinstalled everything but left out legacy edition but then the sims wouldn’t work with out it. 

then I installed legacy edition last to see if it would work but still not working.

 

I have 64 bit and I’m on windows 8.1 

 

what can I do to fix my issue????

 

please help 

Message 15 of 18 (231 Views)
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Re: Bought and downloaded tiny living stuff pack, but it is not showing in game

★★★★★ Expert

@suzzie19915 

 

Tiny Living does not work with the Legacy Edition. Please post a DxDiag so we can see if you need LE.. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.

Message 16 of 18 (218 Views)
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Re: Bought and downloaded tiny living stuff pack, but it is not showing in game

★★ Newbie

Hi there Standard smile

 

how did you receive a refund? I need to do the same Frown

Message 17 of 18 (87 Views)
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Re: Bought and downloaded tiny living stuff pack, but it is not showing in game

★★ Guide
@emmaaculleton Please Everyone if you got windows 8/8.1/10 64 bit you can run the full standard game. The Legacy edition is only for 32 bit systems and OS's. If your Mac OS does not run Metal you will also be put on Legacy edition.
Message 18 of 18 (48 Views)
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