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17th of March 2020 - "Modern Luxe" Sweet Treat Showdown

by SalixCat
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Re: 16th of March 2020 - "Modern Luxe" Sweet Treat Showdown

★ Guide

@givememore86 

Quck question. I apologize in advance if you already mention it. Did you give FM your player ID number?

Can FM not find your last saved game using that number?

 

They were able to retrieve my last saved game using my player ID.

It did not work perfectly. I could not get the saved game for that day but was able to get saved game from 4 days ago.

That is better than starting over.

 

They should be able to find something using your player ID.

 

 

Message 21 of 48 (354 Views)
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Re: 16th of March 2020 - "Modern Luxe" Sweet Treat Showdown

@DBrick01 from what I can gather the support teams have been told not to put back games, players need to wait for the update to fix the issue.
And the update will be soon!
https://twitter.com/TheSimsMobile/status/1239381410097459201

-----  

do not work for EA

 

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Message 22 of 48 (339 Views)
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Re: 16th of March 2020 - "Modern Luxe" Sweet Treat Showdown

[ Edited ]
Hero

@givememore86 No, there is no information today Monday. As I wrote on my previous post, we have to wait until Tuesday. There are several players affected by the same reset glitch, so please, let's be patient and wait for instructions.




I don't work for EA.             No trabajo en EA.    


Follow me on Twitter.          Sígueme en Twitter.

Message 23 of 48 (315 Views)
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Re: 16th of March 2020 - "Modern Luxe" Sweet Treat Showdown

★ Guide

@Phantomlover1717 

Thanks for the correction.

My situation happened 7 months ago.

That is a long time in game world and many changes from then to now.

 

@givememore86 

Please disregard my comment. Just know that I completely understand and just want everything to work out well for you.

Message 24 of 48 (307 Views)
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Re: 16th of March 2020 - "Modern Luxe" Sweet Treat Showdown

[ Edited ]
★★ Guide

I am crossing my fingers for you all , that you will get your accounts back 💖💕

Message 25 of 48 (299 Views)
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Re: 16th of March 2020 - "Modern Luxe" Sweet Treat Showdown

★★★★★ Novice

So am I. Good luck, may you get your account back! It's so sad to hear your problem with your account Frown

Message 26 of 48 (286 Views)
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Re: 16th of March 2020 - "Modern Luxe" Sweet Treat Showdown

★ Pro

Thank you @Phantomlover1717  and @SalixCat you both are doing the best you can for us and I appreciate that! 😍

Message 27 of 48 (250 Views)
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Re: 17th of March 2020 - "Modern Luxe" Sweet Treat Showdown

[ Edited ]
★★★★ Pro

Ok, I'll be playing for the mermaid hair & hopefully, the where's the network issue will really be fixed in this update. I've not been able to purchase the 3K sweet treat token & 25 royal treat tokens in three STS events already. 

 

Everybody stay safe & healthy :-)

 

Edit: If the luxe rush water is a water thingy, I want that also!

Message 28 of 48 (210 Views)
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Re: 16th of March 2020 - "Modern Luxe" Sweet Treat Showdown

Hero
@givememore86 I have transcribed all the tweets with information regarding what to do here: https://answers.ea.com/t5/Technical-Issues/Modern-Luxe-update-Important-news-for-players-whose-game-...

Good luck! 🙂🤞



I don't work for EA.             No trabajo en EA.    


Follow me on Twitter.          Sígueme en Twitter.

Message 29 of 48 (163 Views)
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Re: 16th of March 2020 - "Modern Luxe" Sweet Treat Showdown

★ Pro

Thank you Cat, I downloaded the update last night and it was 10 p.m. EST and I tried to put in a ticket and I noticed it was only an email option. I want a live operator, so I'm going to try today sometime around 9 a.m. EST hopefully I can get a live operator I do not want an email to customer service because that's no help. Thank you for the luck I need all of it. 🤞

Message 30 of 48 (148 Views)
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