[NEEDS INFO] [HSY] Social Bunny app freezes my game [ Edited ]

[JessimcaJones]

I've been playing around with the Social Bunny app, and it seems like any of these interactions have a 50/50 shot of just...not loading. It gets stuck in-between screens (see the attached pic) and I can't do anything. I've had to force quit twice now.

Edit By Crinrict: Added Tag to Title

[TheSimsDirect · Accepted solution]

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Under investigation. Accepting as solution for visibility purposes only.

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Hello.

For anyone seeing this issue:

• What platform are you using?
• Would you be willing share these:
  • Any lastUIException.txt or lastException.txt that may have been generated around the time that you saw the issue (in \Documents\Electronic Arts\The Sims 4\)
  • Affected save file(s)

Instructions on how to share are here:
https://x.ea.com/74420

[Neechan1]

@JessimcaJones If you have mods, maybe one of them is out of date, do the 50/50 method (taking half your mods out) and see if you can't isolate the problem and replicate it

[Bnibuilds]

I made a new household, loaded into the lot and opened Social Bunny. The app didn't open, but instead the whlle screen went gray and the game froze. I chose 'Exit game" from task bar. The game then asked me if I want to close all windows. After saying yes, the game allowed me to save before exiting. 

[JessimcaJones]

@Neechan1 I made sure to update everything after the patch dropped/take out the outdated stuff.

[SimSimmaGirl]

This is happening to me also and not just with the social bunny app but with other interactions such as choosing which sims sleeps on what side of the bed. I’ve updated all my mods (well the script ones as the other ones rarely need updating) 

help please 

[linelink69]

This has been happening to me as well! It's very frustrating when I can't save.

[iliekponiez]

Just happened to me too and I don’t have mods or custom content.

[rlc77]

I've been having this issue in the last few days.  My game is freezing after choosing an interaction where another screen is supposed to pop up.  I've had to use the task manager to quit the game.

[The_we1rd_one]

TYSM! Not a best solution but at least now I know what to do if this happens! <3

[slimmyj2]

I just just had to force quit because of this bug. So annoying.