Skintones won't work with mods

[clarkcat2]

I've been having an issue with the new skin tone update that came out a while back, without mods and CC my game works fine and I have access to all skintones and sliders. With the mods and CC the many skintones will show up on screen but if I click one the skintone of the sim won't change so I've stuck with all my sims being the same skintone. A similar issue is happening with my dogs and cats too! Any change to the fur won't show up unless I put certain accessories onto the pet and it's very annoying! I've tired undownloading the Sims 4 and redownloading it but that hasn't worked, If you have any other solutions for me please let me know! 

[PugLove888 · Accepted solution]

@clarkcat2 , it does sound like you have some outdated Mods/CC, like @taffster74  stated, especially if the problem doesn't happen when you remove your Mods/CC .  

Here is a way to find which Mods/CC item or items are causing the problem :

Please do all of the following steps:

1) Move the Mods Folder to your desktop

2) Delete the localthumbcache.package file in the game folder. This is important because it can contain bits of corrupted data even after you remove your CC/Mods!   This is found in Documents > Electronic Arts > The Sims 4.

3) Fix you game in Origin by logging in and go to Library, then right-click on The Sims 4 and choose the "Repair Game" option from the list.  Wait until Origin finishes repairing all your packs and not just the base game.

4) Now, when you turn on your game again, it will create a new mods folder that will be empty.  Check to see if your game is now working without mods/CC. (Which in your case we know your game works without the Mods/CC.). 

5) Now you can try adding back items from your Mods folder one at a time checking your game each time to see which item is causing your game to not work properly.  If you have a lot of items, you can try the 50/50 Method, working in batches to see which CC item or Mod is the culprit. (You could have multiple items causing problems.)

The CC creators will usually update the CC items and Mods after any game patch/updates, so when you find out which one is the culprit, you can get the updated version from whoever made that item of CC in the first place.  You should try these steps anytime you have problems in your game to rule out CC/Mods problems, especially after there is a game updat/patch.  It is the responsibility of the Mods/CC creators to update their items anytime EA releases a patch/update, and it is the responsibility of the people who use Mods/CC to make sure they are using the most recent version.

When you find the updated version of your CC items, you can put them back into your game.   Any Mods or CC items that are outdated and never get updated should not be put back into your game! 

Please tell us if doing this fixes your problem or not! 

[taffster74]

@clarkcat2 This may be a stupid question, but are the mods up-to-date? To me, that sounds like what the issue may be. Check the mods first and see if they're up-to-date. If they are .... then it sounds like a conflict between the mods and the sims 4 program. Again... I suggest go back to the mod creator.

[PugLove888 · Accepted solution]

@clarkcat2 , it does sound like you have some outdated Mods/CC, like @taffster74  stated, especially if the problem doesn't happen when you remove your Mods/CC .  

Here is a way to find which Mods/CC item or items are causing the problem :

Please do all of the following steps:

1) Move the Mods Folder to your desktop

2) Delete the localthumbcache.package file in the game folder. This is important because it can contain bits of corrupted data even after you remove your CC/Mods!   This is found in Documents > Electronic Arts > The Sims 4.

3) Fix you game in Origin by logging in and go to Library, then right-click on The Sims 4 and choose the "Repair Game" option from the list.  Wait until Origin finishes repairing all your packs and not just the base game.

4) Now, when you turn on your game again, it will create a new mods folder that will be empty.  Check to see if your game is now working without mods/CC. (Which in your case we know your game works without the Mods/CC.). 

5) Now you can try adding back items from your Mods folder one at a time checking your game each time to see which item is causing your game to not work properly.  If you have a lot of items, you can try the 50/50 Method, working in batches to see which CC item or Mod is the culprit. (You could have multiple items causing problems.)

The CC creators will usually update the CC items and Mods after any game patch/updates, so when you find out which one is the culprit, you can get the updated version from whoever made that item of CC in the first place.  You should try these steps anytime you have problems in your game to rule out CC/Mods problems, especially after there is a game updat/patch.  It is the responsibility of the Mods/CC creators to update their items anytime EA releases a patch/update, and it is the responsibility of the people who use Mods/CC to make sure they are using the most recent version.

When you find the updated version of your CC items, you can put them back into your game.   Any Mods or CC items that are outdated and never get updated should not be put back into your game! 

Please tell us if doing this fixes your problem or not! 

[clarkcat2]

Thank you so much! It worked, I'm glad my game is back to normal!!

[PugLove888]

@clarkcat2 , I'm so happy your game is normal again!   Thanks for updating us! 😇