UI Glitching during Live Mode

[calebswhatever]

In other portions of the game, the graphics are perfectly fine! On occasion the pause menu buttons will be green, as if I've selected them. But that has never been an issue! I recently went into live mode to play with some of my sims, and all the buttons on the bottom are glitched. All icons for inventory, needs, career, pause and play buttons, calendar, phone, etc are all blank and the needs section is unreadable! I had updated my game for the sims delivery drop and Werewolves, then went into live mode and bam! Any suggestions?

[groovytunes]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? idk, whatever the newest one is
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? idk
What happens when the bug occurs? The game screen buttons, IE, play/pause/ sims needs etc, all of them are whited out and cannot be seen, this happened right after the new update.
What do you expect to see? The game screen buttons, IE, play/pause/ sims needs etc, all of them are whited out and cannot be seen, this happened right after the new update.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. the last one

‌

Spoiler

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>d693a62a925fac5a62ae2d1b</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2022-06-18 15:32:26</createtime><buildsignature>Local.Unknown.Unknown.1.89.214.1030-1.200.000.564.Release</buildsignature><categoryid>part.py:241</categoryid><desyncid>d693a62a925fac5a62ae2d1b</desyncid><systemconfig/><screenshot/><desyncdata>Exception in &lt;function c_api_set_object_location_ex at 0x00007FF4C0E98B90&gt;, args: (890878826377925657, 309914866158083094, {C5D0992902C5419,1,World}, Transform(Vector3(192.283066, 154.749390, 170.729233), Quaternion(0.000000, 0.000563, 0.000000, 1.000000)), 0, (0, 0), 0), kwargs: {}&#13;&#10;KeyError('Unable to find joint b__subroot__1 on object_whirlpool_CornerJets:0x044d09edc3f71c16[2]') (KeyError: 'Unable to find joint b__subroot__1 on object_whirlpool_CornerJets:0x044d09edc3f71c16[2]')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 183, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\build_buy.py", line 1156, in c_api_set_object_location_ex&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\client_object_mixin.py", line 1572, in set_parent&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\client_object_mixin.py", line 366, in location&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\client_object_mixin.py", line 421, in set_location_without_distribution&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\part.py", line 779, in on_owner_location_changed&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\part.py", line 241, in get_joint_transform&#13;&#10;KeyError: 'Unable to find joint b__subroot__1 on object_whirlpool_CornerJets:0x044d09edc3f71c16[2]'rtim=0&#13;&#10;Client Session Time: 77.46&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 10,5,113,50894&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 10 10.0.19044 GPU: NVIDIA GeForce GTX 1070 nvldumdx.dll 30.0.15.1277, GUID: D7B71E3E-58C1-11CF-7177-F4A20EC2D335&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>d693a62a925fac5a62ae2d1b</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2022-06-18 15:32:57</createtime><buildsignature>Local.Unknown.Unknown.1.89.214.1030-1.200.000.564.Release</buildsignature><categoryid>part.py:241</categoryid><desyncid>d693a62a925fac5a62ae2d1b</desyncid><systemconfig/><screenshot/><desyncdata>Exception during a callback: (KeyError: 'Unable to find joint b__subroot__1 on object_whirlpool_CornerJets:0x044d09edc3f71c16[2]')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\part.py", line 665, in get_runtime_slots_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\part.py", line 693, in get_containment_slot_infos&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\slot_component.py", line 499, in get_containment_slot_infos_static&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\slot_component.py", line 499, in &lt;lambda&gt;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\part.py", line 241, in get_joint_transform&#13;&#10;KeyError: 'Unable to find joint b__subroot__1 on object_whirlpool_CornerJets:0x044d09edc3f71c16[2]'rtim=0&#13;&#10;Client Session Time: 77.46&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 10,5,113,50894&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 10 10.0.19044 GPU: NVIDIA GeForce GTX 1070 nvldumdx.dll 30.0.15.1277, GUID: D7B71E3E-58C1-11CF-7177-F4A20EC2D335&#13; &#10;</desyncdata></report>
</root>

The text>>>>>object_whirlpool_CornerJets:

  has been an issue in my game forever. I have no idea what it is, there is no such object in my mods folder.

Also  >>>>File "T:\InGame\Gameplay\Scripts\Server\objects\client_object_mixin.py"

  has been an issue forever. What is T:/????? there is no such location anywhere on my PC 

None of this exception report seems to have anything to do with the issue of the white out game window buttons and icons. I have contacted EA with no results, I repaired the game, did everything they told me to do. Every time EA updates the game they create new issues and I have to spend  hours and days and week and months trying to fix my game. This is getting very old. 

Maybe somebody can look at my screenshot and tell me what to do to fix this game.....again.

EDIT By Crinrict: Added Spoiler Tags

[groovytunes]

@groovytunes Also there is no mixin_py object anywhere in my mods folder. I have no idea what that is.

[Sashas0nic]

Seems to be a common occurrence with any mods that use/affect the UI.. please remove all mods and cc, then update them.

Then run your game vanilla, while checking mods and cc, with the cull method;

Spoiler

Spoiler

The following flowchart is From here: Sims Wiki  also there's a good guide at Carls Sims Guide to find broken cc/mods

More tips:

Spoiler

If you use any mods or cc please check for updates to them / where you found them; after any sims update or game pack added, as they are known to break the game.. or at the very least cause issues; SimsVIP also do a regular post for people who use cc; on which ones are broken or now updated; All on the one page too, and the best list.

• Apart from culling your folders one by one, or the  50/50 method, to narrow down the broken cc or mod, that is all you can do, (restarting and checking your game each time) you'll simply need to find the broken mod/cc it and remove it

• Mods & cc are well known to cause various in-game issues please check for updates to them / where you found them; do this also > after any sims update or adding a game pack,

• Also the EA Forums do a regular post for broken mods / cc, & maintained by LuthienRising.

• I  use Sims 4 Studio for batch fixes, as it solves a lot of problems in bulk (but not all.) It's also available for Mac. And is updated frequently, with pack relevant bug fixes.  

If you have never used mods or cc:

Spoiler

Cache Files: There is a step by step here on Clearing Cache Files (you can also move it to the desktop instead of deleting if you want to be on the safe side).

Another idea for you is to to a Clean Boot of your pc.

Here's a troubleshooter. and another troubleshooter post by Crinrict

Have you checked the current System Requirements for running the game?

Hope this helps,

Sasha.

[Chlo3_rs]

@Phantomlover1717 Thankyou

[CGrant56]

@groovytunes 

I'm pretty sure this is a mod issue.  If you are using a mod that affects the UI, try removing it to see if things go back to normal.  UI Cheats did get broken with the patch so if you are using that particular mod, it has been updated and you will probably need to get the updated version.

Hope this helps.

[wendyvdberg1]

Hey everyone,

A few days ago i was playing sims and everything was normal. Today i made a new sim and when i started to play the bar at the bottom if the screen is just silver with no like pictures (for example the smiley face for the needs) i posted a photo! Ive never had this before how do i fix that? Thank you!

[groovytunes]

I did have a mod called UI Cheats Extension, I removed it and my game is normal again. I noticed there is a new update for that mod so I might try that. Thanks. 

[jpkarlsen]

@wendyvdberg1 

Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game in a new save.
If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.

[untitled_goosie]

This all started after I bought the werewolf pack, all of the little icons at the bottom of my screen are not there, like they are invisible. They are still usable, but there just not there. I have searched up how to fix this but all I can find is reset it - but I don't have any of the stuff needed to do that (I don't think), can someone tell me how to get my symbols pack? It is really difficult to play the game without them, 

also - my werewolf skills tree is non-existant, none of my werewolf sims have them. 

Thank you in advance.