Game is glitching [ Edited ]

[Lashean17]

I have NO mods and my sims are lagging and glitching. i asked my sim to cook and she didnt finish the item but went to the fridge to cook something else when she completed the meal she did it on her own she also had the plate of food from when i asked her to do so. i reset my sim and she still has it. i used her phone to travel and she didnt it just canceled on its own. Basically, my game is doing w/e it wants to and glitching out of the commands i asked. 

[crinrict]

HI @Lashean17 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• ConfigOverride, if you have your own configuration files.
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.