Re: Missing Pre-Order Content of CL

by EA_Blueberry
Reply

Original Post

Re: Cottage Living – no bonus content

★★★ Newbie

I just bought my sims 4 cottage living and no bonus content was added. No other problems just the extra content

Message 171 of 332 (655 Views)

No "Gnome on the go" pack installed

★★★ Apprentice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Nederlands
How often does the bug occur? Every time (100%)
What is your current game version number? 1.77.131.1030
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Looking in the Build/buy catalog
What happens when the bug occurs? I look in the build/buy menu, but i dit not get my "gnome on the go" pack. I bought Country Living earlier today.
What do you expect to see? Having the 3 items as I bought the game in time.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

Message 172 of 332 (819 Views)

Re: No "Gnome on the go" pack installed

Hero
@dinosaur918 Merged your post with the master thread. I'm unsure what the current status is but I think you still need to contact support.

Check the posts here for more details.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 173 of 332 (803 Views)

Re: Cottage Living – no bonus content

★★★★★ Novice

I too preordered Cottage Living from a third party. I also have the tweet in question. I have not received a response yet or been contacted by EA about not receiving the Bonus Content. I've been playing the Sims since Sims 2 came out on console and I've never had this problem. Please help resolve. 

Message 174 of 332 (768 Views)

Re: Cottage Living – no bonus content

★ Apprentice

I bought  the Cottage Living from games.mail.ru. Actually, I preordered it about a day before the release. But I don't have a bonus content. 

Message 175 of 332 (741 Views)

Re: "Cottage Living" Pre-Order Items not appearing in game

★ Novice

I purchased the pack through a third party vendor and redeemed the code at Origin. I expected to get the bonus code, since nothing said that you have to buy it directly from Origin.

Message 176 of 332 (672 Views)

Re: Missing Pre-Order Content of CL

Community Manager

@Austrianqueen 

Hey there! The team was made aware of this happening to players and is currently looking into it. We apologize for any confusion.

If the content is still not showing up for you, please contact our Support team so they can help get it for you as soon as possible.

 

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

Blueberry.png
Message 177 of 332 (3,867 Views)

Re: "Cottage Living" Pre-Order Items not appearing in game

★★★★ Novice

So... It's marked as solved but there are new posts about the same issue, aka missing "Gnome on the go" items. I was thinking about buying Cottage Living EP but I'd like to know if I'll have to spend extra time on contacting EA help to get what is advertised. EA - put yourself together, please. The situation looks really sad and unprofessional at this point.

Message 178 of 332 (643 Views)

Re: No "Gnome on the go" pack installed

★★★★★ Apprentice

Are there people who did get the bonus with their physical copies?

Message 179 of 332 (564 Views)

Re: No "Gnome on the go" pack installed

★★ Apprentice

I  called  EA help several times.  Specialists  on  the other  side were  rude  anndd unproffessional.  I  didn't receive bonus content yet. I'm very sad  about  the  prodduct  and about support.

Message 180 of 332 (551 Views)
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