Cottage Living – no bonus content

[anettemend329]

I just bought my sims 4 cottage living and no bonus content was added. No other problems just the extra content

[Dinosaur918]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Nederlands
How often does the bug occur? Every time (100%)
What is your current game version number? 1.77.131.1030
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Looking in the Build/buy catalog
What happens when the bug occurs? I look in the build/buy menu, but i dit not get my "gnome on the go" pack. I bought Country Living earlier today.
What do you expect to see? Having the 3 items as I bought the game in time.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

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[crinrict]

@Dinosaur918 Merged your post with the master thread. I'm unsure what the current status is but I think you still need to contact support.

Check the posts here for more details.

[Willonne]

I too preordered Cottage Living from a third party. I also have the tweet in question. I have not received a response yet or been contacted by EA about not receiving the Bonus Content. I've been playing the Sims since Sims 2 came out on console and I've never had this problem. Please help resolve. 

[Kr0koZya6rA]

I bought  the Cottage Living from games.mail.ru. Actually, I preordered it about a day before the release. But I don't have a bonus content. 

[ChrissyMueller74]

I purchased the pack through a third party vendor and redeemed the code at Origin. I expected to get the bonus code, since nothing said that you have to buy it directly from Origin.

[EA_Blueberry · Accepted solution]

@Austrianqueen 

Hey there! The team was made aware of this happening to players and is currently looking into it. We apologize for any confusion.

If the content is still not showing up for you, please contact our Support team so they can help get it for you as soon as possible.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

[Simlicornne]

So... It's marked as solved but there are new posts about the same issue, aka missing "Gnome on the go" items. I was thinking about buying Cottage Living EP but I'd like to know if I'll have to spend extra time on contacting EA help to get what is advertised. EA - put yourself together, please. The situation looks really sad and unprofessional at this point.

[SennaWales]

Are there people who did get the bonus with their physical copies?

[bearyMaggie]

I  called  EA help several times.  Specialists  on  the other  side were  rude  anndd unproffessional.  I  didn't receive bonus content yet. I'm very sad  about  the  prodduct  and about support.