July 2021
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.77.131.1030
What expansions, game packs, and stuff packs do you have installed? All of them except Romantic Garden, Spooky stuff and My first pet stuff
Steps: How can we find the bug ourselves? Origin issue that shows I did not buy the cottage living pack, though I downlaod and installed it yesterday. Also I got no bonus items
What happens when the bug occurs? Please see above: I have the pack but origin doesn't think i do. Also I have no bonus items
What do you expect to see? Bonus items for cottage living and Origin to show this is installed
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Cottage living downlaiod/install
No screen shots please see above
July 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2021
I contacted EA support with Live Chat and I managed to get my bonus content. They asked me where I bought it and to show the receipts (CDkeys).
Were extremely friendly and helpful.
Really need to get lucky with the person you are in chat with.
July 2021
I finally got it as well. I was chatting with Mohd from EA support chat. He added it manually told me to log out and log in. After booting game I got Gnome on the Go bonus pop up! Guys try to contact them now or wait for update from them
July 2021
July 2021
Yes, it is possible that you may fail with one rep and succeed with another, like I did.
I would recommend going back on Live Chat if you fail the first time.
You will need to verify your account by giving them your email address and they will likely ask where you bought the pack and for proof of purchase (with me, I needed to give them my game code).
Once they can see you have redeemed that code on your account, they should be able to give you the bonus content.
If they question it, I would recommend giving them a link to one of the Twitter posts which state we could buy the pack anywhere and still get the bonus content.
Good luck to everyone who is still trying.
July 2021
Hey guys! I too had this problem but after contacting EA support, I was able to gain access to the DLC. It was no trouble at all.They did at first tell me that it was only for those who pre-ordered, but after I told them that wasn't what the trailer said, they apologized, asked to confirm my Origin email, and gave me access to the bonus content. The only thing I had to do was restart my game.
July 2021
it worked! 2nd time was a charm.
Same as the others, explained problem, they said no problem, let me fix that.
Thank you to everyone else who has posted supportive words.
In summary, bought from CDKEYS, no gnome on the go, spoke to live chat twice, once on EU time, once on US time, second time they added it no worries.
July 2021
July 2021
Ahh Luckyyy! I just finished my live chat and unfortunately they said that I have to wait for the developers to fix the problem
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Troubleshoot and test your connectionReset, update, or link your account information.
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