Cats and dogs

[maxxybaby230]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Newest
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Create-a-sim cats&dogs Try to create an animal for 2-5 mins
What happens when the bug occurs? Screen goes completely white/flashes white then goes completely white and won't fix
What do you expect to see? A fix to be able to play cats & dogs properly
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Nothing else needed, just can't create a dog/cat nor enter create a sim after having a dog without having a white out

[maxxybaby230]

@maxxybaby230 Also I have removed all mods and cc, it still hasn't fixed

[crinrict]

Factory Reset

Hi

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• ConfigOverride, if you have your own configuration files.
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

If this does not work, could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post