Removing a game specific identity from EA account

[puzzlezaddict]

@blue001001  If I knew the answer, I'd have responded when you first posted.  But I did want to say that I flagged your earlier post to someone from EA to look into, and I understand why it matters to you.  Hopefully the answer is yes; it's just that you might need to wait another day or two for a response.

[EA_Solaire]

Hi @blue001001,

As this game specific identity is tied with TheSims3.com and not your Sims 3 game, removing The Sims 3 would not remove this game identity from your account. Currently, there is no way to remove or change this ID from your account- however this ID is not viewable by anyone else in your EA app profile, and is only visible on TheSims3.com. 

[blue001001]

Thank you for the answer. So to be sure: There is no way to delete TheSims3.com account at all? Even by EA staff?

[EA_Solaire]

@blue001001 

That's correct- currently there is no way to remove this specific game identity from your account, it's not something the live support team is able to remove from your account either. 

[user34086]

how to change or delete game specific identities (sims)?

[blue001001]

I want to add that even though in the reply regarding TheSims3.com account we're told that "this ID is not viewable by anyone else in your EA app profile, and is only visible on TheSims3.com" it IS visible on EA App so that statement is false.
After the change from Origin to EA app the game specific identities are viewable by others on the EA app. The game specific identitites are right under your username. They can be seen by searching for friends with the Discover new friends feature. They're also visible on profiles.

Here are screenshots to offer examples. I've edited the names to protect their privacy. "Edited" is the username and "EditedIdentity" is the game specific identity.

[EA_Solaire]

@blue001001 

That "EditedIdentity" is your nickname in the EA app, not your Game Specific ID for The Sims 3. 

You can change your nickname in the EA app by clicking your avatar at the top right, click on My Profile, then Edit Profile. 

[sulsulcel]

Hi,

I made my account in 2011 on Origin using a name I no longer use for anything. I want to start uploading stuff to the gallery using the name I use now. However, I see no way to update it.

I saw some past threads that said to change your name on your EA account. I did that, but it still lists the old name under "Game Specific Identities" and so the name I don't want shows up in my gallery uploads. 

Any help is appreciated, thanks!

[EA_Solaire]

Hi there @sulsulcel 

Your Game Specific Identity that you see on your EA account under the Connections section is only for The Sims 3 online exchange and is not viewable in The Sims 4- this wouldn't be your online name for The Sims 4 Gallery. 

The Gallery for The Sims 4 would be the same as your EA ID- if you've just updated your EA ID, it can take some time to reflect that change in the Gallery as well.

[MastahChief1998]

Did you ever get this resolved? I've argued with EA support over this same exact issue for the same game many times and they keep telling me it isn't possible.