Happy Home Login Event not appearing on Main Menu

[mimilu04]

Ok, thank you. I will try to repair the game since I have already tried the rest.

Here is the info:

1. Playing on PC EA
2. Game version : 1.107.151.1020
3. Language : french
4. France
5. No freezer bunny tile
6. No mods or cc

7. ?

[EA_Cade]

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@mimilu04 wrote:

Ok, thank you. I will try to repair the game since I have already tried the rest.

Here is the info:

1. Playing on PC EA
2. Game version : 1.107.151.1020
3. Language : french
4. France
5. No freezer bunny tile
6. No mods or cc

7. ?

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You can get the EA Error Reporter ID by following the steps here. 

[Monophony]

Alright, this is my absolute last ditch effort to try and get this godforsaken event to work. Here's the info requested in the main post:

Playing on PC - Version 1.107.151.1020.

Game is set to English, country is United States.

I do not have the freezer bunny tile.

I have no files whatsoever in the mod folder itself, and mods are disabled in the game options as well.

I don’t have an error report number because this is also not working, it just endlessly loops to ‘send’ and then I get an error after about 20 seconds.

[mimilu04]

@EA_Cade. Yes, sorry I had an error message generating the report the first few tries, but it finally worked.
7. Ea error reporter ID : 947dc6d2-8768-495d-8a60-f3a301709483

[EA_Cade]

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@Monophony wrote:

Alright, this is my absolute last ditch effort to try and get this godforsaken event to work. Here's the info requested in the main post:

Playing on PC - Version 1.107.151.1020.

Game is set to English, country is United States.

I do not have the freezer bunny tile.

I have no files whatsoever in the mod folder itself, and mods are disabled in the game options as well.

I don’t have an error report number because this is also not working, it just endlessly loops to ‘send’ and then I get an error after about 20 seconds.

---

Are you able to force the EA app to update via the steps here and then give it a shot please? 

[Fiddlesocks]

1. What platform are you playing on? - Windows 10, EA App
2. What's your game version? - 1.107.151.1020 DX9
3. What language is your game? English
4. What country are you in? UK
5. Do you have the freezer bunny tile? - No
6. Any mods/cc in your game? - None
7. EA app report ID: b4a5f40d-7c52-4e40-99ea-7d21a7392ca8

Extra detail: At the main menu in game, I only have 3 tutorial videos "How to Create Sims, Choose a World, Create your house" which have always been there despite over 1.7k hours gameplay. This is where the freezer bunny tile should be.

[mimilu04]

Repairing the game did not help.

[alterrose]

1. EA app on PC - windows 10
2. Game version : 1.107.151.1020 DX9
3. English
4. USA
5. No freezer bunny tile
6. I've removed them
7. 335a1a82-9893-4ea9-919c-94d647cb3118

[Sara1010p]

EA App Playing on PC windows

Game Version 1.107.151.1020 DX9

English

USA

No Freezer Bunny Tile

No Mods, I removed them

I keep getting an error trying to run the EA App Error Reporter

I have done the App Recovery

[EA_Cade]

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@Sara1010p wrote:

EA App Playing on PC windows

Game Version 1.107.151.1020 DX9

English

USA

No Freezer Bunny Tile

No Mods, I removed them

I keep getting an error trying to run the EA App Error Reporter

I have done the App Recovery

---

Heya @Sara1010p 

Are you able to force the EA app to update via the steps here and then give the EA Error Reporter another shot please?