[CLOSED] Happy Home Login Event not appearing - Event over [ Edited ]

[crinrict]

Update

The event is now over for most. Unless the event started late for you, you will no longer see the freezer bunny tile.

Problem

I still don't have the event at all. There's no freezer bunny tile

Troubleshooting steps to take before posting

1. Do an EA App Recovery: Menu > Help > App Recovery
2. Make sure you test without mods/cc
3. Delete your Sims Cache files
4. Repair your game

This didn't help

Please only post in this thread if you don't have the freezer bunny tile. For threads on other issues, see below. Answer these questions when posting

1. What platform are you playing on (PC EA app, PC Steam, PC Epic, Mac Origin, Mac EA app, Playstation (+ model), XBox (+ model))
2. What's your game version ?
3. What language is your game ?
4. What country are you in ?
5. Do you have the freezer bunny tile
6. Any mods/cc in your game ?
7. For EA app: Please provide the EA app Error Report number
8. For Console: Is your console account properly connected to EA ?

Related Threads

For more information on the event, please see this: [FAQ] The Happy at Home Login Event

• Daily Login Rewards are Confusing: If you want to give constructive feedback, please do it here
• Happy Home Login Event: Can't Claim Reward (nothing happens): You have the Freezer Bunny tile in your game but when you click on it, you don't get the pop-up. Please read the first post of this thread for details
• Happy Home Login Event: Can't claim Week x Rewards: You have done all the rewards for week X but now you can't go on. There is a weekly cool down. The timer next to the lock tells you when you can claim the next. Ignore the Next event reward available <Date>
• Happy Home Login Event: Claimed items disappear/ Have to start over: Make sure to back up this file: Documents\Electronic Arts\The Sims 4\usersettings(.ini). More details in the first post of the thread.
• Happy Home Login Event: Event Disappeared from Main Menu: You had the event at some point but now it disappeared (no freezer bunny tile). Please answer the questions in the first post.
• Please create your own thread if you have another issue then these.

[EA_Cade · Accepted solution]

Hey all, 

We believe we've located the issue that is preventing the Happy at Home login event from displaying correctly for the players in this thread.

At this time we're engaged with several teams to resolve the issue, while I don't have an ETA on a fix to share as of yet, I'll share any updates I get here. 

Thanks!

Update: This issue should be resolved for everyone as of June 14. Thanks all! 

[Smelsie]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.107.151.1020 DX9
What expansions, game packs, and stuff packs do you have installed? All of them.
Steps: How can we find the bug ourselves? Attempting to collect daily awards
What happens when the bug occurs? No Tile presented on Main Menu. No mention of the Rewards at all.
What do you expect to see? A tile on the Main Menu that allows me to collection the Rewards from the "Happy Home Login" event.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes, but have fully removed everything every day to try and make the tile show up. Daily routine has been:

1) Started up my game normally (with Mods)

2) Disabled scripts and then disabled Mods

3) Exited game

4) Removed Mods folder from my Sims directory, cleared out cachestr folder, removed localthumbcache file, cleared out onlinethumbnailcache folder, removed Saves folder from my Sims Directory

5) Restarted Sims 4. The Rewards tile still does not appear.

Did this issue appear after a specific patch or change you made to your system? I have automatic updates turned on in the EA App.

Of note: I am in Canada. Also, the EA App has been completely broken for weeks. It doesn't display any of my games in my Library (screen is just blank), nor does it display any of the cover art in the Installed Games section (just shows pulsing dark grey squares). I am unable to buy any DLC from the EA App directly; the only way I was able to buy the last two kits (Riviera Retreat and Cozy Bistro) was to buy them directly from within the Sims 4 Main Menu, and the transaction was incorrectly executed in USD when it should have been CAD (since my location is Canada on my account and past DLC transactions have always been in CAD.) I have also tried doing the "Restart App" and "App Recovery" options in the EA App menu, and also tried uninstalling and reinstalling, none of which resolved the EA App issues.

Other troubleshooting I've tried:

1) EA App App Recovery --> Clear Cache

2) EA App restart app

3) Error Reporter (multiple, various categories)

4) sign out and sign back in of EA App

5) uninstall and reinstall EA App

6) Restart computer

7) Change my EA account location to be United States (was Canada; and have now changed it back to Canada)

8) Login to VPN servers in US (Seattle), Canada (Vancouver), and UK (London) (using PIA VPN)

9) Disable VPN entirely --> This corrects the thumbnails and game information not loading in the EA App, at least, but I'm not willing to sacrifice my internet security for this app, so it's not a long-term solution

Nothing I've tried has triggered the Happy Home Login Event to show up in game.

I don't appreciate my previous post being deleted with zero comment or resolution, but at least I kept it open in another window so I could copy and paste all the text that it took me a good 20 minutes to write up the first time I posted. Don't waste people's time like that; it's rude and terrible customer service.

[Smelsie]

@crinrict Everytime I try to post with details and troubleshooting I've done, my post automatically disappears within seconds.

[mimilu04]

Still nothing for me... 

Tried to clear Ea app cache, which broke the app, had to repair it. Now it is working again and finally showing an anouncement for these rewards but apparently for week 2 (?) because it mentions the one-tile bar and new hair. However when I launch the game still absolutely nothing about this event.

Also clearing all the game caches had no effect. I have no cc or mods.

I have been logging in regularly and trying to troubleshoot for the past 2 weeks, I am giving up.

[xSimmerLu]

I have access to two accounts for my family. One account is fine no issues at all. The second account still has no Freezer Bunny icon. I'm using the same Mac for both and I wonder if this could be the issue? I've reinstalled the game, cleared all the appropriate cache files, removed all mods, and used App Recovery. Any ideas/thoughts? The additional items would be most beneficial on the account it won't load for so any advice is appreciated.

[crinrict]

@xSimmerLu I merged your post with the main thread.

Could you try all answer the questions in the first post ? Thanks.

[crinrict]

@mimilu04 You mean Ea app is showing the announcement but you still have no freezer bunny tile on the main menu ?

[mimilu04]

@crinrict yes, exactly. Do you think I should also repair the game ?

[crinrict]

@mimilu04 I merged your post with the new thread then.

Could you please provide the info asked in the first post. There's also some troubleshooting steps you can try

[xSimmerLu]

Thanks so much for the reply! @crinrict I will answer those questions below:

1. Mac EA App

2. 1.107.151.1220

3. English

4. USA

5. No freezer bunny tile

6. Mods removed

7. 9eb13e9a-cded-4a5b-9477-c03a41f555de