Re: Twitch

by Neo_Novalis
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Original Post

Accepted Solution

missing Twitch-drops after unlinking and relinking accounts

[ Edited ]
★ Apprentice

If I linked my ea account with my twitch account for the MCS finals Tuesday on May 4 and than un-linked them after than re-link them two days later will I still get my drops I earned from watching the MCS stream? Because i claimed everything than un-linked my ea account and twitch by accident and re-linked them 2 days later.

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Accepted Solution

Re: Twitch

[ Edited ]

@spskdj in principle, I'd guess you should receive the drops since it is still the same account. I'd suggest to contact EA Help (see contact details below) because the can track your account and are hopefully able to grant you the packs if it is due to a bug (caused by unlinking the account).

please let me/us know if EA Help was helpful! I'm not exactly sure whether they can handle this because it is an issue of two different connected systems (twitch and Madden/EA).

hope that helps. good luck!

 

ps: I've edited the title of your post for better visibility (if other players face the same issue and are searching for answers in the forum).


EA Help
website: https://help.ea.com/en/contact-us/?product=madden-nfl-21&community=true
twitter: https://twitter.com/EAHelp
facebook: www.facebook.com/eahelphub

____________________________________________________________________________________
        Positive Play - Feel the emotions, but be aware what they are telling you!
Joy: you like it! Anger: you don't like it! Frustration: you don't like it but cannot do
     anything against it! Aggression: you don't like it and want to break something.
____________________________________________________________________________________
                   Tell everybody (@joy), give constructive feedback (@anger),
                    ask for help (frustration), and have a break (@aggression)!
                     I try to help out other players, but I'm not an EA employee

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Message 2 of 2 (268 Views)

All Replies

Re: Twitch

[ Edited ]

@spskdj in principle, I'd guess you should receive the drops since it is still the same account. I'd suggest to contact EA Help (see contact details below) because the can track your account and are hopefully able to grant you the packs if it is due to a bug (caused by unlinking the account).

please let me/us know if EA Help was helpful! I'm not exactly sure whether they can handle this because it is an issue of two different connected systems (twitch and Madden/EA).

hope that helps. good luck!

 

ps: I've edited the title of your post for better visibility (if other players face the same issue and are searching for answers in the forum).


EA Help
website: https://help.ea.com/en/contact-us/?product=madden-nfl-21&community=true
twitter: https://twitter.com/EAHelp
facebook: www.facebook.com/eahelphub

____________________________________________________________________________________
        Positive Play - Feel the emotions, but be aware what they are telling you!
Joy: you like it! Anger: you don't like it! Frustration: you don't like it but cannot do
     anything against it! Aggression: you don't like it and want to break something.
____________________________________________________________________________________
                   Tell everybody (@joy), give constructive feedback (@anger),
                    ask for help (frustration), and have a break (@aggression)!
                     I try to help out other players, but I'm not an EA employee

Message 2 of 2 (269 Views)