can't claim battlefield 1, 1 week limited free expansion pack

[icecreamflux]

I'm from SEA Region and I bought Battlefield 1 for PS4.  I looked into my game disk case and it says " CUSA 02387" so I assumed it must be a disk copy from NA Region and I'm eligible to grab the free expansion pack in the psn store( my PSN account is NA region but I also have a SEA region account )

but when I downloaded it , it's just stuck in "waiting for install" and the base game required is battlefield 1 revolution. I don't get it. Isn't battlefield 1 revolution the game with premium pass?

I checked again on my other account and downloaded again the free premium pass in HK/English/Chinese version and it still won't work.

I just want to know If there's a way I can get the limited free expansion pack or am I screwed by not getting it?   

Thank you and regards 

[XTRA-Larsiano · Accepted solution]

For this question i would advice you to contact EA support directly as they can help you if something is wrong @: https://help.ea.com/contact-us/

[XTRA-Larsiano · Accepted solution]

For this question i would advice you to contact EA support directly as they can help you if something is wrong @: https://help.ea.com/contact-us/