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Re: Why haven’t I received my otw pack and squad battles rewards ?

by EA_Joz
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Why haven’t I received my otw pack and squad battles rewards ?

★★★ Newbie

I have been on the ea chat with dimple and he had not helped me very well but sent me here , could you help with my problems 

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Re: Why haven’t I received my otw pack and squad battles rewards ?

★★★★★ Expert

Hi @MANUALNEUER56789 

 

If you don't receive a content, an item or money on your game, only EA Assistance can help you. Try to contact them by mail, phone ,chat.... but unfortunately we can not do much more on this community forum.

But lot of people have this problem it's maybe a bug who will be fix in future update. If the Advisor of EA say the pack come later wait one week and recontact them if you receive nothing.

 

Contact with an EA Game Advisor as below:

 

Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

 

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

 

I warn you that there is a lot of waiting right now and they are working on it.

 

Good luck!

 

If we have answer to your question please accept solution, if you like a post please granted xp Standard smile.

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Re: Why haven’t I received my otw pack and squad battles rewards ?

Community Manager

Hello, @MANUALNEUER56789 As @Moskolonel stated, you are going to have to reach out to an advisor HERE or at @EAHelp on Twitter so we can further look into this for you. 

 

When you do reach out, please be prepared to show proof of purchase for your Ultimate Edition Preorder by following these steps.

 

EA_Joz

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