What options to choose when contacting Support for Guild Issues?
by ZtyledkOriginal Post
Accepted Solution
Re: Can you change your guild name?
Hi @Ztyledk, yeah the options aren't super specific for guild issues. 😅 I'd suggest going with "Promotions and events". This option should route you through to the right team who can assist with changing guild names. You will need to submit a help ticket from your SWGOH account though. If you're unsure of how to do this, this guide will walk you through that process.
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All Replies
Re: Can you change your guild name?
Hi @Ztyledk, yeah the options aren't super specific for guild issues. 😅 I'd suggest going with "Promotions and events". This option should route you through to the right team who can assist with changing guild names. You will need to submit a help ticket from your SWGOH account though. If you're unsure of how to do this, this guide will walk you through that process.
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
Hi @MoleEliza99, a quick heads up, I've merged your thread in with this one.
I don't think the Bug option will route this ticket to the right team. 🤔 The 'Report a bug' option helps you submit feedback on a bug or flag a potential bug to EA but it isn't an option you'd choose if you're looking for assistance with an issue like crashes or lost content, etc. I tested it and could see this message when I followed the options you've mentioned on the Help ticket:
<Edited: Added the text in image in spoiler tag>
If you're like me and had a hard time with that, here's what the text said:
"Thanks for your feedback! We use it to fix bugs. We don't reply to bug reports, but they help us give players the best experience.".
My suggestion would be to create a new Help ticket and go for the 'Promotions and events' option as it's the closest thing to this issue. It should also send the ticket to the right team who could assist with Guild Issues. To be honest, 'can't login' and 'missing content' should also achieve this so I wouldn't worry if those were clicked either. 
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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
That's great :eahigh_file: Thanks for letting me know how you got on @MoleEliza99.
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
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