Shards missing after promoting to 5 stars in swgoh

[shawnshendertech]

iPhone swgoh level 85 ally code 129 - 772 - 683

I was promoting Jawa scavenger to 5 stars ⭐️. I had at least 160 shards.. when promoting the Jawa scavenger to the 5 stars ⭐️ I lost all of the extra shards..

[EA_Mako · Accepted solution]

Hey @shawnshendertech,

We're not able to address missing shards via the forums, I'm afraid.

Please reach out to an advisor and they can take a look into the account for you and see what's going on with those. You can find more information on how to reach them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead.

You will need your Player ID when contacting an advisor as well so please be sure to have that handy.

[EA_Mako · Accepted solution]

Hey @shawnshendertech,

We're not able to address missing shards via the forums, I'm afraid.

Please reach out to an advisor and they can take a look into the account for you and see what's going on with those. You can find more information on how to reach them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead.

You will need your Player ID when contacting an advisor as well so please be sure to have that handy.

[shawnshendertech]

Thank you