April 2022 - last edited April 2023
Hi Heroes,
If you think your SWGOH account was hacked, this guide will help you figure out your next steps.
Click the options in the Index below to jump to that section for more information:
Index
To review the sources for the information shared in this guide, click the spoiler tag below:
- EA_Lanna
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
April 2022 - last edited April 2022
If you think someone hacked your SWGOH game, the first thing you need to do is update the account that it’s linked to: Facebook, Google Play, or your Apple ID. Here’s how:
Update your linked account
Most of our mobile games link to another account so that you can back up your game. If someone has gotten into your game, you’ll need to make changes to the account that it’s linked to.
Remember to never give your Facebook, Google Play, or Game Center username or password to anyone. We’ll never ask for your password, either.
Learn more about phishing and how to avoid it.
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
April 2022
My game isn't linked to an account
When your game isn’t linked to an account, you’re playing your game anonymously. Without linking to an account, you don’t have a way to backup your game saves anywhere other than to your device. All of your saves are local to your device.
If your game isn’t linked, you can try these steps to see if you can get back into your game:
If stuff is missing or has been changed, then someone else must have accessed the device you’re playing on.
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
April 2022 - last edited April 2022
How do I get my stuff back?
Once you’ve gone through the steps above to secure your account, we’ll try to help you get your content back.
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds