(SWGOH) What to do if you think you might have been hacked [ Edited ]

[EA_Lanna]

Hi Heroes,

If you think your SWGOH account was hacked, this guide will help you figure out your next steps.

Click the options in the Index below to jump to that section for more information: 

Index

• First things first, update your linked accounts!
• What if your game isn't linked to an account?
• How to get help with missing content

To review the sources for the information shared in this guide, click the spoiler tag below:

Spoiler

• What to do if your EA mobile game has been hacked 
• What to do if your EA Account has been hacked - Mobile 
• How to save your EA mobile game progress 
• Restore lost mobile game progress 
• Get help in STAR WARS™: Galaxy of Heroes™ 
• How to save your progress in STAR WARS™: Galaxy of Heroes 
• How to find your STAR WARS™: Galaxy of Heroes Ally Code
• How to find your STAR WARS™: Galaxy of Heroes Player ID

- EA_Lanna

[EA_Lanna]

If you think someone hacked your SWGOH game, the first thing you need to do is update the account that it’s linked to: Facebook, Google Play, or your Apple ID. Here’s how:

Update your linked account

Most of our mobile games link to another account so that you can back up your game.  If someone has gotten into your game, you’ll need to make changes to the account that it’s linked to.

• Google Play (Android): Update your access and security settings to help keep your Google account secure.
• Apple ID (iOS): Learn how to help secure your Apple ID from Apple Support’s website.
• Facebook: Read Facebook’s Security Tips and do a Security Checkup on their page to help secure your account.  

Remember to never give your Facebook, Google Play, or Game Center username or password to anyone. We’ll never ask for your password, either. 

Learn more about phishing and how to avoid it.

[EA_Lanna]

My game isn't linked to an account

When your game isn’t linked to an account, you’re playing your game anonymously. Without linking to an account, you don’t have a way to backup your game saves anywhere other than to your device. All of your saves are local to your device. 

If your game isn’t linked, you can try these steps to see if you can get back into your game:

1. Check for app updates and install any that are available.
2. Restart your device.

If stuff is missing or has been changed, then someone else must have accessed the device you’re playing on.

• Make sure you’re the only one with access to your device to help keep your account in your control.
• Use a screen lock with PIN or fingerprint access.
• We also suggest that you link your mobile account now to keep your progress backed up.  

[EA_Lanna]

How do I get my stuff back?

Once you’ve gone through the steps above to secure your account, we’ll try to help you get your content back.

1. Secure your account by updating your linked account settings and your device settings.
2. Find your ID: Here's how to locate your Ally Code & Player ID
3. Contact us with the info above for help.