PS4 missing Deluxe Trooper Edition items + pre-order items

[Toggaen]

I preordered and bought  the deluxe trooper edition yesterday on Playstation store.

When I started the game there are no deluxe/pre-order items to be found.

When I look in Library/PS store there are only two things to download: the game and a theme.

Is there any way to resolve this?

[Toggaen · Accepted solution]

The crates arrived in-game tonight, problem solved

[EA_David]

@Toggaen Hey can you check again now? It looks like some folks weren't able to see the content but they should be able to get everything now.

Thank you, any info either way will help. 

[Toggaen]

There are no new items in my PS Store Library nor in-game. I tried restaring the playstation but still no items in "Collection" or loot crates.

[EA_David]

@ToggaenThank you for coming back to let us know. Can you try restarting your system then check again? Or let us know if you've already tried this. 

[Toggaen]

I've tried restarting the system and the game, still no luck.

[EA_David]

Thank you. Can I check that you're logging on using the same account that bought the Deluxe Edition? Unfortunately the Deluxe contents can't be shared across different PS4 accounts, and I just want to check that this isn't a factor here. 

[Toggaen]

The deluxe edition was purchased on the same account as I'm using (Toggaen)

[EA_David]

Thank you. Can I check your region? Could you provide a link to the PS store page where you bought it? 

[Toggaen]

EU region

https://store.playstation.com/en-no/product/EP0006-CUSA05749_00-DLXEDITION000000

[EA_David]

Thank you for the info, I'll pass it on. 

Unfortunately I can't directly add the content, but hopefully the info provided will help our teams to determine what's gone wrong here and fix it.

Be sure to check back from time to time, hopefully the content will pop up on your system before long.