Madden 20 ultimate team coins were subtracted but pack not given

[snoopychigga]

I spent 50,000 coins on the ultimate team game mode trying to by an elite player pack, but the pack was not received. I still lost the 50,000 coins and would like to refunded if possible. 

[EA_Darko]

Hey @snoopychigga if you are missing items in-game that you believe you should have then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko