June 2018
Today I retired a sim and was told I didn’t get a heirloom because my sim didn’t complete life goals. I have no idea what they’re talking about. I never see anything about life goals. The only goals that I see are daily goals and the pink stars to complete tasks while working and communicating etc. I reached out to tech support and they weren’t any help. They were sending me videos from last year and my Sims Mobile doesn’t look anything like the videos they’re sending. I told them I don’t have life goals popping up for me so something must not be right and they’re not helping me but constantly repeating the same thing I already know. Will someone let me know what a life goal is and how do I see it? This is my 6th sim I’ve retired and I’m on level 40 and this is the first I’ve seen this.
June 2018 - last edited June 2018
@tkaykay26 This is a known bug. It has happened to me several times.
The life goals is confusing, but I think they mean completing stories (career / hobby / relationship)
There are currently 2 different bug reports open if you want to add to them:
https://answers.ea.com/t5/Bug-Reports/Open-Not-receiving-Heirloom-Chests/td-p/6862390
June 2018
Thank you! 🙏🏽
June 2018 - last edited June 2018
No problem. I just hope they get it fixed soon. I am losing too many heirlooms.`
June 2018
Oh wow, I didn’t even know that was going on. I have grown rather attached to my current sims so I have not retired them yet. I hope they do get it fixed for my fellow simmers that are retiring sims. @tkaykay26 Did they compensate you for you not receiving your heirlooms when you retired your sims? I mean I hope they at least credited you some simcash or simoleons or something.
July 2018
No they did not. I just retired another sim and it happened again!
July 2018
Same thing just happened to me.
July 2018
I was told by tech that’s it’s a known issue and they’re working on it.
July 2018
July 2018