May 2021
If you cannot enter the MUT auction house, most likely your account got actioned (i.e. banned or suspended). There are various reasons why your account may be banned or suspended. The forums team neither can directly help you with account related issues nor do the community managers have access to your account (i.e. seeing why your account got actioned) due to safety reasons.
Please see the accepted solution below for further information about bans and suspensions and how to contact the ToS team (Terms of Service) if you want to dispute your ban/suspension. They are the only ones who are responsible for bans and suspensions and who know the details why your account got actioned.
By the way: if your account got banned/suspended, independent of whether the ban/suspension was justified or not, it would be a good point in time to read the rules of the game (again) in order to avoid facing a ban or suspension in the future again. You will find the rules here.
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Positive Play - Feel the emotions, but be aware what they are telling you!
Joy: you like it! Anger: you don't like it! Frustration: you don't like it but cannot do
anything against it! Aggression: you don't like it and want to break something.
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Tell everybody (@joy), give constructive feedback (@anger),
ask for help (frustration), and have a break (@aggression)!
I try to help out other players, but I'm not an EA employee
Solved! Go to Solution.
May 2021
If your EA account was recently actioned, please check the email address associated with your EA account for additional information. If you are unable to find the email after double-checking all folders in your email address (incl. the spam or junk folder), please contact the Terms of Service team (ToS). You will find all information about bans and suspensions and how to contact the ToS team here.
____________________________________________________________________________________
Positive Play - Feel the emotions, but be aware what they are telling you!
Joy: you like it! Anger: you don't like it! Frustration: you don't like it but cannot do
anything against it! Aggression: you don't like it and want to break something.
____________________________________________________________________________________
Tell everybody (@joy), give constructive feedback (@anger),
ask for help (frustration), and have a break (@aggression)!
I try to help out other players, but I'm not an EA employee
May 2021
If your EA account was recently actioned, please check the email address associated with your EA account for additional information. If you are unable to find the email after double-checking all folders in your email address (incl. the spam or junk folder), please contact the Terms of Service team (ToS). You will find all information about bans and suspensions and how to contact the ToS team here.
____________________________________________________________________________________
Positive Play - Feel the emotions, but be aware what they are telling you!
Joy: you like it! Anger: you don't like it! Frustration: you don't like it but cannot do
anything against it! Aggression: you don't like it and want to break something.
____________________________________________________________________________________
Tell everybody (@joy), give constructive feedback (@anger),
ask for help (frustration), and have a break (@aggression)!
I try to help out other players, but I'm not an EA employee
September 2021
September 2021
Same here. I just talked to customer service and they told me other ppl were having this issue and they’re working on it but it seems like a ban to me
September 2021
Have they fixed it
September 2021
How were you able to contact them? Like from an email? Because I been having this problem for almost a week already
September 2021
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Positive Play - Feel the emotions, but be aware what they are telling you!
Joy: you like it! Anger: you don't like it! Frustration: you don't like it but cannot do
anything against it! Aggression: you don't like it and want to break something.
____________________________________________________________________________________
Tell everybody (@joy), give constructive feedback (@anger),
ask for help (frustration), and have a break (@aggression)!
I try to help out other players, but I'm not an EA employee
September 2021
September 2021
September 2021
Hey can you help me out