How to recover my old SWGOH account? [ Edited ]

[sss123212]

Unfortunately when I got a new phone I didn't enter the age right and I am stuck in a under age account even though i linked it through google play previously.  I have no clue how to link my old progress since the link button is unavailable in a kids account.  

Is there any way to recover my old account?  I am pretty bummed because I spent over 4 years on this account and I don't have the patience to do this all over again. 

[CM - Edited title for clarity]

[EA_Lanna · Accepted solution]

Hi @sss123212, 

We're unable to help with account issues from the forums but the support team may be able to help more. They'll take a look into this and let you know what can be done from there. Please use these steps to start up a case with the live support team: 

• How to contact support
• How to find your Player ID

After that, let the support advisor know what happened. For example, this is what sounds like went down going off of your opening post:

• You were moving your SWGOH account over from older phone to new phone
• You were asked to enter your age during that process and accidently entered the wrong age, triggering the account to default to an underage account on the new device. 
• This is somehow causing issues completing the transfer of your existing account to the new device. 
• Help recovering your existing account and moving it to your new device. 

- EA_Lanna

[sss123212]

I am thinking I need to do a factory reset which would fix the under age issue. My other issue would be how I could get my old data back on my account.   Is there a way to recover my account?

[L00L1024]

if you are on a underage account is not possible to link it since minors cant have access to online features.

[EA_Lanna · Accepted solution]

Hi @sss123212, 

We're unable to help with account issues from the forums but the support team may be able to help more. They'll take a look into this and let you know what can be done from there. Please use these steps to start up a case with the live support team: 

• How to contact support
• How to find your Player ID

After that, let the support advisor know what happened. For example, this is what sounds like went down going off of your opening post:

• You were moving your SWGOH account over from older phone to new phone
• You were asked to enter your age during that process and accidently entered the wrong age, triggering the account to default to an underage account on the new device. 
• This is somehow causing issues completing the transfer of your existing account to the new device. 
• Help recovering your existing account and moving it to your new device. 

- EA_Lanna

[ben1072998]

Account back