How long does it take EA support to send you back coins you lost?

by Mullnuel
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How long does it take EA support to send you back coins you lost?

★★★ Newbie

Last Saturday i contacted  EA because of a cheater that sold my good players and i wanted to ask how long it normally takes them to send you back the coins they promised you, because i'm still waiting and don't know if i should just wait some more or contact them back.

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Re: How long does it take EA support to send you back coins you lost?

Community Manager

Hey @Mullnuel for any issues relating to missing items the best thing to do is to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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Message 2 of 14 (1,987 Views)

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Re: How long does it take EA support to send you back coins you lost?

Community Manager

Hey @Mullnuel for any issues relating to missing items the best thing to do is to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Darko.png
Message 2 of 14 (1,988 Views)

Re: How long does it take EA support to send you back coins you lost?

[ Edited ]
★★★ Newbie

That's what I did I'm just asking how long it usually takes them to give me my stuff back because im almost waiting a week now

Message 3 of 14 (1,980 Views)
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Re: How long does it take EA support to send you back coins you lost?

★★★ Newbie

I'm having same problem 1 week and a half for me

Message 4 of 14 (1,917 Views)
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Re: How long does it take EA support to send you back coins you lost?

Community Manager

Hey @rptornado the best thing to do is to be patient and give the team time to respond.


Darko

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Message 5 of 14 (1,900 Views)
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Re: How long does it take EA support to send you back coins you lost?

★★ Novice
@EA_Darko This all u lot say I've been waiting since 11 Feb for my items and all u say is contact our chat like we haven't done that we need something done about this
Message 6 of 14 (1,772 Views)
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Re: How long does it take EA support to send you back coins you lost?

[ Edited ]
Community Manager

Hey @tyreecebg, we are not able to assist with account based issues on AHQ. Our live support team are the only ones who can discuss your account with you.

 

If you have a case open then the best thing to do is to keep an eye on your email for a response from the team. 

 

Darko 

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Message 7 of 14 (1,769 Views)
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Re: How long does it take EA support to send you back coins you lost?

★★ Novice
@EA_Darko And how long will that take months years the live support is kinda a joke idk how lt takes for Items to be returned you know have been taken
Message 8 of 14 (1,764 Views)
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Re: How long does it take EA support to send you back coins you lost?

Community Manager

Hey @tyreecebg, I would not be able to give you a time frames for a response.

 

Darko 

Darko.png
Message 9 of 14 (1,756 Views)
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Re: How long does it take EA support to send you back coins you lost?

★★ Novice
@EA_Darko Seee u lot don't care about customers at all and skin people will relise and stop playing am pretty sure if u cared about your customers noone woukd stop playing but u dint care if u care do something about my coins were taken on the 11 Feb idk why it takes so long to investigte if you know there gone and you know my account was compromised I dont know why u need to investigate so much your not the police on a murder case are u
Message 10 of 14 (1,735 Views)
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