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Re: Help! Why does my account say banned?

by EA_Lanna
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Help! Why does my account say banned?

★★★★ Novice

@CG_leviathan 

@cg_lucifer'sDaddy

 

please help - when I login it says I'm banned for repeat offenses. I have never purchased crystals outside the game or cheated. 

Message 1 of 5 (5,609 Views)

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Re: Help! Why does my account say banned?

[ Edited ]
Community Manager

Hi @HypeBeastHT19,

The "Investigate your banned or suspended account" would normally be how EA players have bans looked into.

 

For SWGOH though, you are correct. You'd need to contact CG_Leviathan to investigate the ban. You can reach him here. if you click on "Message" just to the left of the profile image you will be able to start a conversation there.

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Message 4 of 5 (5,566 Views)

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Re: Help! Why does my account say banned?

★★★★ Guide

Hi,

 

If you think your account is banned by mistake please go to the link below:

 

https://help.ea.com/en-tr/help/account/information-about-banned-or-suspended-accounts/

 

I’m also giving the steps to contact ToS team:

 

  1. Head to https://help.ea.com/en/contact-us/
  2. Select Origin as the product.
  3. Select your platform.
  4. Select “Manage my account” as the topic.
  5. Select “Banned or suspended account” as the issue.
  6. Compose a new massage to ToS team.
  7. The ToS team will investigate your account in few days.
Message 2 of 5 (5,598 Views)

Re: Help! Why does my account say banned?

★★★★ Novice

The EA Help sent an email telling me to contact CG_Leviathan on the forums. I just don't know how to contact / tag him directly. Frown

Message 3 of 5 (5,575 Views)
Highlighted

Re: Help! Why does my account say banned?

[ Edited ]
Community Manager

Hi @HypeBeastHT19,

The "Investigate your banned or suspended account" would normally be how EA players have bans looked into.

 

For SWGOH though, you are correct. You'd need to contact CG_Leviathan to investigate the ban. You can reach him here. if you click on "Message" just to the left of the profile image you will be able to start a conversation there.

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Message 4 of 5 (5,567 Views)

Re: Help! Why does my account say banned?

★★★★ Novice

Thank you!

Message 5 of 5 (5,537 Views)

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