Game time can’t be changed

[craydane]

Time change 

I need help, I changed my time last October and then moved to Germany and changed my game time again. Now savings time happened again and I can’t change my time 

[EA_Lanna]

Hi @craydane, 

If you've used your two payout time slot changes within a year, there won't be another opportunity to adjust it again until 12 months after the first payout time slot change.  For more information on this, please check out; How to change your reward payout time 

- EA_Lanna

[craydane]

Why does daylight savings time count as a change. People move throughout the year and then can’t change for the time zone difference. 

I need to change my time again from the recent time change. 

[craydane]

All I did was change my time on daylight savings time twice in the last few months and move 6 time zones and I can’t play the game in my local time zone.
What a way to treat players who have played the game for several years.

just want to play the game at 1200, 1800 and 2100 in my local time zone as I have played for over 4 years!!! 

no one will help me because I used my two changes!!! For daylight savings time!!!!!!

then I moved 6 time zones!!!!!!

[craydane]

People move time zones and that’s more than changing twice a year for DST!!!

why is DST counted as a time change! 

why can’t there be 3 or 4 permitted time changes! 

[EA_Lanna]

Hi @craydane,

Please do not create multiple threads for the same issue. This is considering spamming the forum and breaks the forum rules. I've merged your threads together.

This is not an issue we can assist you with from the forums. You are welcome to link in with the support team directly to see if they have the ability to assist you. Please follow the steps outlined in this thread to reach them: https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-Star-Wars-Galaxy-of-Heroes/m-p...

- EA_Lanna

[craydane]

The support team stated there was no way for them to help me. 

I am not spamming the forums, it’s the fact that there has been no assistance to this matter. 

perhaps the game needs to automatically adjust for daylight savings time, or offer more time changes because plain and simple people move across several time zones and that change along with the time changes exceeds the times you can change the game time. 

I could care less about leaders boards, I just simply want to play the game at 1200, 1800 and 2100 like I have for over 4 years. 

is that really that hard to do??

[EA_Lanna]

Hi @craydane,

The support team would know what can be done. They've let you know they are unable to assist you in this. There is nothing further we can do.

I've explained that more than 1 thread on the same issue is considered spamming. Please keep it in mind for again.

The next opportunity you'll have to reset the payout timeslot will be when 12 months pass from the initial timeslot change.

- EA_Lanna

[craydane]

I can’t accept this as a solution because my time has not been changed. 
I stayed on chat for nearly an hour and they couldn’t do anything. 

this is a problem within the game. 

[EA_Lanna]

Hi @craydane,

I understand this is not what you were hoping to hear. As there's nothing more to add at this point, I'll close out this thread.

Thank you,

EA_Lanna