Help us improve Answers HQ! Take Survey No, Thanks

Game don't start

by ShortsKiill
Reply

Original Post

Game don't start

★★★★ Novice

My game does not start. I just bought it, I downloaded it and it just does not start. There is no process in the windows task manager and it has no information in the origin.

Message 1 of 8 (225 Views)

Re: Game don't start

Community Manager

@ShortsKiill

 

Can you please post your Dxdiag report here so we can take a look for you, thanks.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 2 of 8 (196 Views)

Re: Game don't start

[ Edited ]
★★★★ Novice

@EA_Barry

 

ready, done.

Message 3 of 8 (194 Views)

Re: Game don't start

Community Manager

@ShortsKiill

 

Thanks. Your system specs are a little below the requirements but you may be able to play.

 

It is possible that your antivirus software is causing an issue so temporarily disable that, including Windows Defender if you use that.

 

Additionally, perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

 

Let us know your results here please.

 

Thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 4 of 8 (184 Views)

Re: Game don't start

★★★★ Novice

My game has the same problem. I click in play, start a cloud sync, and return to Origin app.

Message 5 of 8 (165 Views)

Re: Game don't start

★★★★ Novice

Solved: Reinstall your Origin App in Windows and play the game.

Message 6 of 8 (156 Views)

Re: Game don't start

★★★ Newbie

My game is doing the same can u please guide me it’s been on the same percentage for 2 full days. Smh Frown

Message 7 of 8 (89 Views)

Re: Game don't start

Community Manager

@vxheart 

 

If the game is stuck on the same percentage try deleting the Origin client and re-download the latest version here: https://www.origin.com/usa/en-us/store/download

 

Whenever a download is stuck on a specific percentage or jumping back and forth between numbers, it could be Origin is conflicting with another program like the anti-virus or Windows Firewall. Check to make sure Origin and Madden has been added to your anti-virus exception list. 

 

Programs that Conflict with Origin

https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 8 of 8 (66 Views)

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help