Game don't start

by ShortsKiill
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Game don't start

★★★ Novice

My game does not start. I just bought it, I downloaded it and it just does not start. There is no process in the windows task manager and it has no information in the origin.

Message 1 of 8 (826 Views)

Accepted Solution

Re: Game don't start

Community Manager

@vxheart 

 

If the game is stuck on the same percentage try deleting the Origin client and re-download the latest version here: https://www.origin.com/usa/en-us/store/download

 

Whenever a download is stuck on a specific percentage or jumping back and forth between numbers, it could be Origin is conflicting with another program like the anti-virus or Windows Firewall. Check to make sure Origin and Madden has been added to your anti-virus exception list. 

 

Programs that Conflict with Origin

https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/

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Message 8 of 8 (661 Views)

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Re: Game don't start

Community Manager

@ShortsKiill

 

Can you please post your Dxdiag report here so we can take a look for you, thanks.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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Message 2 of 8 (791 Views)

Re: Game don't start

[ Edited ]
★★★ Novice

@EA_Barry

 

ready, done.

Message 3 of 8 (789 Views)

Re: Game don't start

Community Manager

@ShortsKiill

 

Thanks. Your system specs are a little below the requirements but you may be able to play.

 

It is possible that your antivirus software is causing an issue so temporarily disable that, including Windows Defender if you use that.

 

Additionally, perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

 

Let us know your results here please.

 

Thanks.

barry.png
Message 4 of 8 (779 Views)

Re: Game don't start

★★ Novice

My game has the same problem. I click in play, start a cloud sync, and return to Origin app.

Message 5 of 8 (760 Views)

Re: Game don't start

★★ Novice

Solved: Reinstall your Origin App in Windows and play the game.

Message 6 of 8 (751 Views)

Re: Game don't start

★★★ Newbie

My game is doing the same can u please guide me it’s been on the same percentage for 2 full days. Smh Frown

Message 7 of 8 (684 Views)

Re: Game don't start

Community Manager

@vxheart 

 

If the game is stuck on the same percentage try deleting the Origin client and re-download the latest version here: https://www.origin.com/usa/en-us/store/download

 

Whenever a download is stuck on a specific percentage or jumping back and forth between numbers, it could be Origin is conflicting with another program like the anti-virus or Windows Firewall. Check to make sure Origin and Madden has been added to your anti-virus exception list. 

 

Programs that Conflict with Origin

https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/

Blueberry.png
Message 8 of 8 (662 Views)