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Falsely banned/suspended and only getting replies from ea bot staff

by donutrat
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Falsely banned/suspended and only getting replies from ea bot staff

★★★★ Newbie

I have been playing apex legends since the first week it was released, and a little bit of anthem. I´ve been enjoying your games for quite some time now until I started having trouble logging in. I was confused why because my brother who I play with was perfectly fine with logging into his account. I tried on multiple different computers to see if I would get a different result, but I never did. It would always pop up with a message saying you are unable to log in at this time try again later. I have been trying to log into my account for 2 weeks now until I finally decided to write a case about it. While making this case I got a pop up on the bottom saying I broke one of the rules and I have been banned/suspended for no reason. Please EA I have spent hundreds of dollars into apex and anthem if you could please help me out I would really appreciate it.

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Re: Falsely banned/suspended and only getting replies from ea bot staff

★ Pro

Hi @donutrat 

 

It's the BFV forum here Apex Forum is here

https://answers.ea.com/t5/Apex-Legends/ct-p/apex-legends-en

 

But for all game ban processuss is the same and you don't find more help than this on other forum only EA team can help you

 

You can find info about ban here :

https://help.ea.com/en-ca/help/account/information-about-banned-or-suspended-accounts/

 

And contact ea help here:

https://help.ea.com/en/contact-us/?product=battlefield-v

 

Info about locking in BFV:

https://answers.ea.com/t5/Game-Information/Tips-when-locking-in-Battlefield-V/m-p/7803060#M6555

 

You can appeal your ban and EA agent should be able to review your report and get back to you. Unfortunately we can not do much more on the forum.

 

If we have answer to your question please accept solution Standard smile.

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Re: Falsely banned/suspended and only getting replies from ea bot staff

★★★★★ Guide

Not sure this is the right part of the forum for this matter but I recommend you try contacting an EA agent again. Sometimes you'll get a bot but you should be able to request a real person in chat (calling would probably be better).

 

Bans/suspensions can happen sometimes so it's best to gather whatever evidence you can for when you plead your case.

 


Click the following link to get started: https://help.ea.com/en/contact-us/ and good luck

Message 2 of 4 (129 Views)

Re: Falsely banned/suspended and only getting replies from ea bot staff

★ Pro

Hi @donutrat 

 

It's the BFV forum here Apex Forum is here

https://answers.ea.com/t5/Apex-Legends/ct-p/apex-legends-en

 

But for all game ban processuss is the same and you don't find more help than this on other forum only EA team can help you

 

You can find info about ban here :

https://help.ea.com/en-ca/help/account/information-about-banned-or-suspended-accounts/

 

And contact ea help here:

https://help.ea.com/en/contact-us/?product=battlefield-v

 

Info about locking in BFV:

https://answers.ea.com/t5/Game-Information/Tips-when-locking-in-Battlefield-V/m-p/7803060#M6555

 

You can appeal your ban and EA agent should be able to review your report and get back to you. Unfortunately we can not do much more on the forum.

 

If we have answer to your question please accept solution Standard smile.

Message 3 of 4 (123 Views)

Re: Falsely banned/suspended and only getting replies from ea bot staff

Community Manager

Hello @donutrat, follow the above information. 

 

For conversation  around being banned AHQ or EA forums is not the place to talk about your ban and I will be closing this topic. 

 
/Atic  
Message 4 of 4 (106 Views)
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