I am having same issue with the downloaded games and vault not showing up at all. I've uninstalled and reinstalled multiple time still nothing. I also do not see FIFA 20 in my game trail menu. I'm in Tennessee at 1:16 am and no option to pre download or anything. FIFA 20 is the only reason I downloaded EA access and if I can't use it I will be extremely upset with both EA and Sony. I've also reported this issue to Sony multiple times and nothing has been fixed yet.