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Re: FIFA 19 - Twitch Prime Loot FAQ

by nehehemuhehe
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Original Post

Fifa 19 Twitch pack

★★★★ Newbie

Hi 

I have claimed my twitch prime pack for fifa 19 FUT yet I log on to UT and I have no pack yet it says on my account it is claimed?

Message 41 of 140 (343 Views)

Re: I Didn’t receive the Fifa 19 twitch prime pack

Community Manager
@JOE1888-PIRA- Do you see Electronic Arts listed here https://twitch.tv/settings/connections under Other Connections?
-EA_Cade
Message 42 of 140 (360 Views)

Re: I Didn’t receive the Fifa 19 twitch prime pack

★★★★ Novice

Yes it's there.

Message 43 of 140 (356 Views)

Re: I Didn’t receive the Fifa 19 twitch prime pack

★★★★ Novice

Yes it's there it says other connections easports connected yesterday

Message 44 of 140 (350 Views)

Re: I Didn’t receive the Fifa 19 twitch prime pack

Community Manager

@JOE1888-PIRA- OK, please reach out to an advisor at http://bit.ly/EA_Contact_Us so we can gather some information from you. 

-EA_Cade
Message 45 of 140 (342 Views)

Re: FIFA 19 - Twitch Prime Loot FAQ

★★★★ Newbie

i got the same issues I am sure its the correct account on both twitch and ea accounts

Message 46 of 140 (330 Views)

Re: FIFA 19 - Twitch Prime Loot FAQ

★★★★ Newbie

I have done the unlink thing after linking my twitch prime account to the wrong Xbox account. When trying to link again it just gives a error and tells me to reload the page every time I do it. I still don’t see the rewards on my main account and I’m wondering either on how to fix it or how I can talk to some one that works at ea

Message 47 of 140 (313 Views)

Re: FIFA 19 - Twitch Prime Loot FAQ

★★★★ Novice

Everyone still has the same problem, so if you click on "Link accounts to use loot" then choose right account (email adress and password, for example i have only one account) then click on "Next" and then you don´t receive any code to your email adress even if you click on "Resend My Security Code"... Basically that´s the problem, without receiving security code you can´t redeem Twitch pack, and if Twitch with EA don´t fix it yet, i think they don´t know how to fix it at all.

Message 48 of 140 (301 Views)

Re: FIFA 19 - Twitch Prime Loot FAQ

Community Manager

@nehehemuhehe If you aren't receiving your security code we can fix it, you'll just need to speak with an advisor at http://bit.ly/EA_Contact_Us or over on Twitter at @EAhelp.

-EA_Cade
Message 49 of 140 (285 Views)
Highlighted

Re: FIFA 19 - Twitch Prime Loot FAQ

★★★★ Novice
@EA_Cade I would like to, but in EA Contact website I can´t directly send an email to any advisor. There are just some links with tips how to fix this problem. Can you send me a direct contact to somebody?
Message 50 of 140 (279 Views)

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