Ok. . I guess if my account was lost completely, then you lost me as a customer. If something as simple as my son creating another account on my device will completely lose my account with no recovery, then I guess I'd rather not chance having the same thing happen again. I am not going to start over from the beginning. Not this game, anyway. It took to long to get as far as where I was in the game. I was level 60 and level 2 master league as per the photos. It took forever and a lot of frustration to get there. I do not understand why I am still getting notifications from my account, and why my account still shows up in my alliance, and why my friends can still send messages to my account, if the account was lost. Obviously it is still there somewhere, but noone from EA Help knows how to get to it. The only answer you can come up with is basically "🤷♂️...start over"...I'm sorry, but I think that is a lazy, bs answer... All the games that EA has, and they have NO account recovery ability? Thanks for the help.
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May 2019 - last edited May 2019
How I linked account including changing phone or reinstallation:
First of all your account had to be linked. If you didn‘t do this, there is nothing you can do anymore (or linking with facebook, but I didn‘t do it so I can‘t confirm is facebook works). I linked to my mail. When starting the game on a new phone or after a reinstallation, you have to replay the tutorial again. After that you are able to access the menu. From there you can link to your mail. Now EA notices that 2 accounts are connected to your mail: your old one and the new one. So they ask what account you want to use. SELECT YOUR OLD ACCOUNT, OR ELSE ALL YOUR OLD DATA IS LOST!!! Once done, all data is transferred and you can continue where you left off. But for this all to work you must have SUCCESSFULLY linked your account BEFORE the transfer.
The transfer worked for me so I can confirm that it is working correctly.
I managed to have one linked to my Facebook account, cause the email address to my facebook account ain't working. I had a different email address for the other account.
I just wanted to touch base and see if you were still having issues, or if you had managed to regain access to your account.