Club name ban

[Hypervenom2353]

Hi,

I came online today to find my account has either been banned or suspended, however my email offers no more help on how to correct this issue. 

Am I able to rename my club as this is my first offence with EA?

I have spent so much time on this game and don’t want to lose it over a misunderstanding. 

Any help would be appreciated, Thanks.

[CarbonCarl · Accepted solution]

Hi @Hypervenom2353 

As with all bans you will need to contact the ToS team and they will look into your case.

To contact the ToS Team use the following link: https://help.ea.com/en/contact-us/

Select Origin>Choose Platform>Manage Account >Banned or Suspended account and then select an available contact option

It may take some time to get a response as they have many cases to deal with so please be patient.

[CarbonCarl · Accepted solution]

Hi @Hypervenom2353 

As with all bans you will need to contact the ToS team and they will look into your case.

To contact the ToS Team use the following link: https://help.ea.com/en/contact-us/

Select Origin>Choose Platform>Manage Account >Banned or Suspended account and then select an available contact option

It may take some time to get a response as they have many cases to deal with so please be patient.