Cannot Facebook Connect

by DarthLickie
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Original Post

Cannot Facebook Connect

[ Edited ]
★★★ Newbie

Hi guys, when I first started the game I didn't set my age, so I am playing on a Guest Account. I asked customer support, and they said that in order for them to restore the "Facebook Connect" option, I would have to show them a legal document to prove that I'm of the right age. May I know what's the legal age? I am  <removed> years old, and I know that that's the legal age to get Facebook as well. I would appreciate a reply Standard smile 

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Re: Cannot Facebook Connect

Community Manager
Hi @DarthLickie

I'm afraid I can't give any one age for this. There's a few factors that determine whether an account is considered underage like where you're from/the laws of that country for example.

As this is a public forum I'd discourage you from sharing your age or where your from here to protect your information while you're a minor. The best thing to do here would be to get back in touch with the support team and confirm that. You can do this by sending in a help ticket request directly from your account: https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-Star-Wars-Galaxy-of-Heroes/m-p...

For a bit of reading on this too, we have an EA Help article on age restrictions and mobile games: https://www.help.ea.com/en-in/help/mobile/ea-and-age-restrictions-for-mobile-games

Thanks,

EA_Lanna
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