Help us improve Answers HQ! Take Survey No, Thanks

Can't connect to the sims mobile

by AmanitaBradshaw
Reply

Original Post

Can't connect to the sims mobile

[ Edited ]
★ Novice

Hi, after last update I can't connect to my game anymore. It is asking for my age and one I'm clicking on accept nothing is happening. It's like charging indefinitely. Can someone help me ? 

Message 1 of 8 (248 Views)

Re: Can't connect to the sims 3 app

@AmanitaBradshaw The Sims 3 app? Do you mean a mobile game? Do you mean The Sims Freeplay or The Sims Mobile?

-----  

do not work for EA

 

Signature.png

Follow me on Twitter

Message 2 of 8 (233 Views)

Re: Can't connect to the sims 3 app

★★★ Pro
@AmanitaBradshaw You might be on the wrong forum :-) This is for The Sims Mobile.
Message 3 of 8 (224 Views)

Re: Can't connect to the sims 3 app

★ Novice

No it's the sims mobile. Thought it meant the same thing sorry. I edited my post

Message 4 of 8 (216 Views)

Re: Can't connect to the sims 3 app

Glad to hear. Could you give these a try:


iOS:
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android:
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

 

Mostly the clearing of the cache. Did you write down the Player ID of your original game?

 

-----  

do not work for EA

 

Signature.png

Follow me on Twitter

Message 5 of 8 (195 Views)

Re: Can't connect to the sims 3 app

★ Novice

Clearing the the cash didn't work but I did wrote down my player Id.

Message 6 of 8 (184 Views)

Re: Can't connect to the sims 3 app

The best thing at this time is to contact an EA game advisor about this issue. 

You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.

- Open side menu

- Click the gear icon

- Click the 'Help & About' tab

- Click 'Help'

Your browser opens

- Scroll down and click on 'Contact Us' 

 

Open the spoiler for picture how to get to the 'Contact Us' button:

 

Spoiler
collage.jpg

The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.

If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud. 

 

An image in the spoiler on where to find the backup options:

Spoiler
backup.jpg

If you choose the 'Report Bug' option you might not receive a reply from EA. 

 

If you can't access the app for some reason. You can also contact EA outside of it.  

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/ 

-----  

do not work for EA

 

Signature.png

Follow me on Twitter

Message 7 of 8 (171 Views)

Re: Can't connect to the sims 3 app

★ Novice
@Phantomlover1717 Thanks for your help !
Message 8 of 8 (155 Views)
Twitter Stream
sims-four-characters

Is someone not playing nice?

This game should be fun and fair! If you see someone breaking the rules, you can report them.

Report a player

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help