Re: Can’t change my name and I’m actually enjoying the game

by EA_Lanna
Reply

Original Post

Can’t change my name and I’m actually enjoying the game

[ Edited ]
★★★★★ Newbie

I have no ideal why its not letting me change my name  I’m 28 and I will not be making any in game purchases until my name is changed idk what’s going on with the whole age thing but I’m not under aged what’s going on update it please 

player ID <removed for account security>

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Re: Can’t change my name and I’m actually enjoying the game

Community Manager

Hi @itachi_6483

 

If you accidentally set your account age incorrectly and you should be an adult (in game) then follow these steps to get your account updated. 

 
  1. Create a ticket from the in game Help menu (Settings -> Help)
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  2. You will be redirected to help.ea.com and prompted to select a topic -> Select “Connection and tech support” then scroll down and click on “Contact Us”
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  3. You will be prompted to select issue -> Select “Installation” and fill in your Ally Code
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  4. Select Contact Option and fill in the information required (First name, Last name, Email address) and click “Next”
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  5. From the “Recommended Support Option” scroll down to “Other Support Options” and select either “Chat” or “Get a call”
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  6. You will then get in contact with an EA Advisor and request a date of birth change/update. Our customer support team will guide you through the process. You will need to verify your age with the support representative.

I've included images under the spoiler tags to help with locating these options. To see them, click on the spoiler tag to expand. 

 

Thanks,

 

- EA_Lanna

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