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Billing problem

by L33py
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Billing problem

★★ Newbie

Hello!

 

Ive tried to buy crystals now a couple of times, but I get errors. One time it said bad internet connection or not enough money. And the second time it said it had timed out the billing process.

I have not been drawn any money or gotten my crystals. I have triple checked my internet and my money account and everything is good to go.

I have "Restored Purchases" in-game, but nothing happens. No crystals in the in-game mail.

I live in Sweden so I cant be contacted by the support by telephone and the email system is gonna take me 72h to get an response from ..
Is there some admin/support here that could help me?

 

Thanks!

Message 1 of 3 (208 Views)

Re: Billing problem

★★★★ Novice
The best thing to do would be to contact the support team of the store you downloaded the game from, whether it is Google Play or the App Store.

As all your payments go through these stores to purchase the gems/packs, I think the problem might be with the store rather than the game.

I hope this might be able to help your predicament! Standard smile
Message 2 of 3 (191 Views)

Re: Billing problem

Community Manager

You could try basic troubleshooting to help with the errors but should those steps fail you would need to contact the relevant support team. Depending on the device you play SWGOH that would be either Google Play (Android) or Apple (iOS) support. 

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