Battlefield 5 archive problem

[AnkoZheng]

Hello, dear EA customer service, my battlefield 5 archive has a problem, attach a screenshot of the game. Please help, this problem has been bothering me for a long time...

[EA_Blueberry]

@AnkoZheng 

The team is aware of this happening to players.

We have a workaround for you to try:

First, exit out of Battlefield V if you’re playing.

Next, make a note of the challenges or records that are missing – you’ll need these later. Then:

On PC

1. Turn off Cloud Saves in Origin.
   • Open Origin’s Application Settings.
   • Click Installs & Saves.
   • Under Cloud Storage, toggle the slider to 0.
2. Rename your Battlefield V settings folder.
   • Find the Settings folder inside the Battlefield V folder in My Documents.
   • Rename it to something like Settings_old.
3. Launch Battlefield V and play the War Story again – making sure to catch the “missing” letters and challenges this time. 
   • Once there are no gaps in the record you should get your reward.

On PlayStation 4

1. Open your Settings menu.
2. Go to Application Saved Data Management.
3. Choose System Storage.
4. Select Delete.
5. Choose Battlefield V and pick the files you want to delete or use Select all to delete all Battlefield V save files.
6. Select Delete again and hit OK to confirm.
7. Go to Online Storage.
8. Choose Delete.
9. Choose Battlefield V and pick the files you want to delete or use Select all to delete all Battlefield V save files.
10. Select Delete again and hit OK to confirm.
11. Launch Battlefield V and play the War Story again – making sure to catch the “missing” letters and challenges this time. 
    • Once there are no gaps in the record you should get your reward.

On Xbox One

1. From Home, select My Games & Apps.
2. Highlight Battlefield V and press the Menu button on your controller.
3. Select Manage game and add-ons.
4. Scroll down to Saved Data.
5. Highlight the saved data for your Gamertag and press the A button on your controller.
6. When you’re asked to confirm, choose Delete Everywhere to remove your game data from the cloud, your console and any other console you play on.
7. Launch Battlefield V and play the War Story again – making sure to catch the “missing” letters and challenges this time.
   • Once there are no gaps in the record you should get your reward.