Banned for Why? [ Edited ]

[throwsomehands]

I've been playing this game since 99. My 7 year old son and I share a HUT team. I was happily playing HUT Rush when I got a notice saying my Account was Suspended for 7 days for 'Match Cheating'. My son hasn't been on in a week, and I've only been playing Rivals. No headset, no messaging, no offensive user names. I spend thousands of dollars on this game each year, and I get suspended with no warning - and nothing on my account ban history? What gives EA? 

edit: The last online game I played I beat a guy 16-2 because he wasn't playing. 

[chinsrus101 · Accepted solution]

Hi @throwsomehands 

For more information on how Bans/Suspensions work refer to article: (https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/)

Please also look over this article for the rules of NHL21 : (https://help.ea.com/en/help/nhl/play-by-the-nhl-rules/)

To appeal your suspension you'll have to contact the ToS team through EA Help: https://help.ea.com/en/contact-us/

Suspension/Sanction related inquires are not handled over Answers HQ

[chinsrus101 · Accepted solution]

Hi @throwsomehands 

For more information on how Bans/Suspensions work refer to article: (https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/)

Please also look over this article for the rules of NHL21 : (https://help.ea.com/en/help/nhl/play-by-the-nhl-rules/)

To appeal your suspension you'll have to contact the ToS team through EA Help: https://help.ea.com/en/contact-us/

Suspension/Sanction related inquires are not handled over Answers HQ