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Re: Account Recovery

by EA_Lanna
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Account Recovery

[ Edited ]
★★★ Newbie
sfm2ej3izb98

June 2022 - last edited June 2022 by Community Manager

This thread sounds exactly like what happened to me 5 days ago. I've tried a few chats and opened tickets with EA, only to later see that they were closed with a note that there is no fix available. In-game help request never got any answer at all, though it has been days. Guild mates can see the account. It's still accessible from swgoh.gg. Reached out to SWGOH community managers with no response. How can it be that EA can't recover an account that is still present in the game even when provided ally code and player ID? 

 

(CM: Split post into own thread to limit necroposting and linked to necro'd thread for context)

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Re: Account Recovery
Community Manager
Community Manager
EA_Lanna

June 2022

Hi @sfm2ej3izb98, 

 

You'll need to reach out to the support team for account issues. If they can help you recover the account, they will. Use these steps to connect with them: How to contact support

 

- EA_Lanna

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